We respond to customer requests to start or terminate water services, pay their water rates, and so on.
We respond to customers wishing to start or terminate water services, change their registered names, apply for exemption arrangements, and so on. On receipt of customer applications, we check the application documents and make applicability judgments.
We collect water and sewerage rates, fees associated with various waterworks construction applications, and so on.
We respond and provide advice in relation to a wide range of inquiries, including those concerning water consumption, water rates, and exemption arrangements.
This service is used in relation to the calculation of water consumption. We also provide work progress management, instructions, and other functions to support the work of water meter readers.
We provide water consumption calculation services.
If water rates cannot be calculated when periodic water meter readings are taken due to large fluctuations in the volume or for other such reasons, we will conduct surveys and reviews, work out the water consumption volumes accurately, and calculate the water rates accordingly.
In response to water rate-related inquiries concerning matters such as water leakage, we will visit the site and conduct on-site surveys. We do our utmost to resolve problems as early as possible by speaking directly to our customers.
This service is used in relation to unpaid water rates.
If customers are late paying for water, sewerage, or other services, we visit or telephone them to collect payment.
As part of Tokyo Waterworks Group’s efforts to strengthen our disaster response capabilities, we are working in collaboration with local governments, as well as the police, fire departments, private companies, and other organizations to plan and implement disaster drills, events, and other initiatives. In addition, we are promoting awareness of water storage for emergencies, informing the public about disaster water supply stations (water distribution points), and conducting other activities.
In collaboration with municipalities, police, fire departments, and other organizations, we conduct training exercises using emergency water supply valves, provide training support, and carry out other various types of training.
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