Customer service

Customer center management

We provide efficient management and services for customer centers to provide telephone points of contact for customers, which is a key function for water utilities.

• Responding to applications
• Responding to inquiries
• Various types of surveys

Contact point service

We respond to customer requests to start or terminate water services, pay their water rates, and so on.

• Receipt of various types of water supply notifications
• Inquiries and consultation requests about water supply services
• Collection of water rates, etc.

Water meter reading

This service is used in relation to the calculation of water consumption. We also provide work progress management, instructions, and other functions to support the work of water meter readers.

• Water consumption calculation
• On-site surveys on water leakage, etc.

Collection management

This service is used in relation to unpaid water rates.

• Collection management, including notifications

Water service installation work

We undertake the review, design, and inspection of water service installation work, the replacement of water meters, and so on.

• Acceptance of applications for installation work and design reviews
• On-site inspection of service pipe installation or removal work
• Acceptance of completion notifications and completion inspections
• Replacement of expired meters
• Electronic application help desk operations for water service installation

Inspection of water supply facilities equipped with water tanks

• Estimation service for switching to the direct water supply system (entrusted by the Tokyo Metropolitan Government Bureau of Waterworks)
• Inspection of water supply facilities equipped with water tanks (entrusted by the Tokyo Metropolitan Government Bureau of Waterworks)

System development

System maintenance

System operation

Data center

System operation

System infrastructure construction