Description of business
We deal with customers wishing to start or terminate water services, handle water rate payments, and so on.
We respond to customers wishing to start or terminate water services, change their registered names, apply for exemption arrangements, and so on.
On receipt of customer applications, we check the application documents and make applicability judgments.
We respond and provide advice in relation to a wide range of inquiries, including those concerning water consumption, water rates, and exemption arrangements.
We collect water and sewerage rates, fees associated with various waterworks construction applications, and so on.
This service is used in relation to the calculation of water consumption. We also provide work progress management, instructions, and other functions to support the work of water meter readers.
We provide water consumption calculation services.
If water rates cannot be calculated when periodic water meter readings are taken due to large fluctuations in the volume or for other such reasons, we will conduct surveys and reviews, work out the water consumption volumes accurately, and calculate the water rates accordingly.
In response to water rate-related inquiries concerning matters such as water leakage, we will visit the site and conduct on-site surveys.
We do our utmost to resolve problems as early as possible by speaking directly to our customers.
This service is used in relation to unpaid water rates.
If customers are late in paying for water, sewerage, or other services, we visit or telephone them to collect payment.
Opening hours: 08:30–17:15, except for Saturdays, Sundays, and public holidays
Opening hours: 24 hours a day
Please note, however, that we cannot respond immediately to requests or inquiries made outside our telephone service hours.
*We do not provide a consultation service on the installation costs or the selection of a water supply system.
Opening hours: 9:00 a.m–5:00 p.m.
|(1) Inspection costs||Free of charge charge*We will visit the actual site only after we have obtained approval from the installers, etc. and arranged an appointment for the visit with them.|
|(2) Duration of inspection||Approx. 30 minutes|
|(3) Target of inspection||Water supply facilities equipped with water tanks within the service area of the Tokyo Metropolitan Government Bureau of Waterworks *Unlike statutory inspections, this is not compulsory.|
|(4) Inspection details||