Customer service

Customer Center

Customer center management

We provide efficient management and services for customer centers to provide telephone points of contact for customers, which is a key function for water utilities.

Responding to applications

We respond to customer requests to start or terminate water services, change their registered names, apply for direct debit, and so on.
Customers can contact us not only by telephone, but also online, by post, or by fax.

Responding to inquiries

We respond to a variety of water supply-related inquiries, including those concerning water rates and leakage repairs.

Various types of surveys

We conduct collection management surveys concerning the discontinuation or termination of water services, handle notification-related paperwork, and deal with refund processing in relation to water rates and water supply-related construction charges.