Description of business
Taking advantage of the experience and expertise that we have accumulated over the course of more than half a century in the areas of water rate collection and information technology, we offer optimal combinations of customer services and IT solutions mainly to public organizations in a variety of different regions.
We provide comprehensive packages of contract services, such as the reviewing and inspection of water service installation works in the field of technology and water rate collection in the field of sales.
To facilitate more efficient operations, we have expanded the scope of our sales-related contract services, such as contact point services for water rate collection, water meter readings, and delinquency management. We have also begun providing more comprehensive packages of services, including the acceptance and examination of applications for water service installation work, the performance of on-site supervision, and the conducting of surveys.
In addition, we undertake order-taking and payment-processing work associated with the replacement of water meters that have exceeded their certified service life as well as water leakage repairs.
Enacted on October 1, 2019, the amended Waterworks Law requires water suppliers to enhance their waterworks infrastructure.
Taking advantage of the know-how and proven track record that we have built up in relation to waterworks management, we are willing to offer support in many different ways.
We undertake contract support work, such as developing plans aimed at a wider-area supply of water and consulting with related water suppliers on the establishment and management of committees. For a wider-area supply of water, the first step that we recommend is to jointly outsource the water rate collection work. Shared use of our products and services is certain to contribute substantially to the promotion of a wide-area water supply.
With the aim of improving waterworks facility ledgers, we provide support for the following: surveys on the current condition of water supply facilities; management of documents related to the completion of construction, inspections, updates, etc.; coordination with fixed asset registers; and creation of asset management documents. We also offer support for the establishment of renewal plans for waterworks facilities by developing an understanding of the overall condition of the facilities based on the waterworks facility ledgers and taking into account factors such as the degree of obsolescence and future water distribution plans.
While providing support for the outsourcing of comprehensive work packages to third parties and the introduction of the concession model, we also monitor the subcontractors as a third-party organization.
In response to the introduction of a renewal system for designated plumbing contractors, we undertake the provision of training with an emphasis on ensuring the appropriate implementation of construction work, which is the aim of the system’s introduction.
We undertake contract work to address one of the greatest challenges facing waterworks: improving the rate of accounted-for water.
Detecting water leaks and implementing the necessary countermeasures is an indispensable aspect of improving the rate of accounted-for water. Most leakages tend to be subsurface ones, which are often detected long after they first occur. We have developed a wide variety of equipment that is designed to reduce water leakages, and we own a variety of efficient and effective leakage detection technologies.
Our technologies are the reason why the Tokyo Metropolitan Government Bureau of Waterworks has been able to achieve the amazingly low leakage rate of 3%, one of the lowest rates in the world. If you are struggling to increase your rate of accounted-for water, feel free to contact us.
Water leakage can cause not only turbidity and interruptions to the supply of water, but also even heavier damage at times, such as road depressions and flooding. To avoid such risks, it is critical that you implement daily measures for leakage prevention. These measures should, however, vary according to factors such as the water resource, the facility conditions of the individual water supplier, and how their pipes are buried.
Since our staff have gained the necessary know-how by experiencing leak detection operations under many different conditions and are well-versed in leakage prevention measures, we can provide water suppliers with the solutions that they really need.
Water supply services provide a lifeline for civic life, so it is essential that we continue to ensure a reliable supply of water and maintain high standards for our water services.
We offer support to water suppliers facing challenges related to waterworks technologies caused by a need to increase their managerial efficiency, a shortage of experienced engineers, and other such factors by providing them with the consulting services that they need.
We will conduct surveys and an analysis of the present condition of your pipelines from multiple viewpoints (e.g., the functionality of distribution pipes and valves and how the pipes are buried) and propose possible solutions to any issues that are identified.
We will conduct surveys to ascertain the current condition of your civil engineering structures (e.g., service reservoirs andreceiving wells in purification plants or distribution stations as well as ancillary equipment and buildings) and make proposals on how to take care of deteriorated or unsafe areas. We can also make proposals on how to conduct a seismic diagnosis of the structures. Furthermore, we can measure and analyze the distribution amounts from service reservoirs to clarify how water is distributed during the day and at night, judge whether there are any water leaks in the service reservoirs, and so on.
We will propose medium-to long-term plans and efficient waterworks facility renewal plans by taking advantage of our technological infrastructure based on water facility surveys and assessments to help you achieve sustainable waterworks operations.
Taking full advantage of the technical knowledge, skills, and know-how that we have developed as a semi-public sector company that works with the Tokyo Metropolitan Government, we can create various types of operating manuals and specifications that are essential for the smooth promotion of water supply operations.
We will accurately evaluate the execution of any facility management operations that you have outsourced to contractors and propose measures for greater operating efficiency accordingly.
Water supply services provide a lifeline for civic life, so it is essential that we continue to ensure a reliable supply of water and maintain high standards for our water services. At the same time, however, greater efficiency is now required as there has been a drop in the number of experienced engineers and size of the workforce.
In response to these changing social needs and other such issues, we offer support to water suppliers facing a variety of challenges by providing them with the consulting services that they need based on the waterworks technologies and know-how that we have accumulated as well as our high-quality operational support system.
Using the conventional house-to-house acoustic leakage sound detection method to complete the detection of leaks throughout the whole service area requires a great deal of time, effort, and money. This is where our screening leak-detection technologies come in, as they offer a more efficient means of leak detection.
*The TS Leak Checker has been jointly developed by TSS Tokyo Water Co., Ltd. and Nihon Water Solution Co., Ltd.
*The TS Leak Checker equipped with a meter reading function (SV2000) has been jointly developed by TSS Tokyo Water Co., Ltd.,Toshiba Infrastructure Systems & Solutions Corporation, and Nihon Water Solution Co., Ltd.
As water pipes age, foreign matter (e.g., iron rust, manganese oxide, sand, and seal coating) may be deposited inside them, and the water can become turbid due to changes in the flow direction, demand fluctuations, and other such factors. We provide support services that enable you to locate the causes of water turbidity, propose countermeasures, and implement immediate measures (drainage and internal washing for TS distribution pipes). We also investigate the insides of the water pipes using in-pipe cameras and in-pipe underwater robots to examine them and make proposals that can be included in renewal plans.
*The internal washing method for TS distribution pipes has been jointly developed by the Tokyo Metropolitan Government Bureau of Waterworks, TSS Tokyo Water Co., Ltd., and Kubota Corporation.
Developing an accurate understanding of the water supply management and conditions of the distribution pipe network is an indispensable part of ensuring an efficient water supply. We have developed our own proprietary hydraulic and water quality measuring equipment that offers an easy, low-cost means of visualizing the conditions of distribution pipe networks.
This technology allows us to provide total solutions based on actual data to resolve the following challenges faced by water suppliers:
*This product has been jointly developed by TSS Tokyo Water Co., Ltd. and Hitachi High-Tech Solutions Corporation.
Water service installation work often requires you to negotiate with contact persons repeatedly to gain access to the installation site drawings, apply to acquire them, and then amend them after the completion of installation. This huge time-cost trade off poses a challenge.
Our water service installation electronic application system, which is provided through a partnership between TSS Tokyo Water Co., Ltd. and Aqueduct Mapping System Co., Ltd., can deliver the streamlining benefits described below.
Construction work often involves on-site supervision activities, such as checking the construction site or conducting an inspection.
The field management system developed by TSS Tokyo Water Co., Ltd. allows users to carry out inspection and supervision operations from their office by using the camera function of their smartphones.
Using this system, you can expand your service areas, address the shortage of professional engineers, and efficiently maintain and improve the quality of field inspections at construction sites.
Leveraging this system allows us to propose different operational flows to suit the different operating structures of individual water suppliers.
We provide training led by professional staff by, for example, dispatching instructors to teach in specialist waterworks technology training programs hosted by water suppliers, the Japan Water Works Association, and other parties as well as organizing and running our own seminars for groups of participants.
We provide seminars and other training programs for engineering staff by incorporating the latest technologies and other resources.
We contribute to the development of a wide range of waterworks engineers by providing practical training with the aim of not only helping to pass on technological skills (e.g., water pipe-joining and leakage prevention techniques), but also allowing participants to gain knowledge and skills concerning water treatment and the management of electrical equipment.
Taking full advantage of our advanced waterworks technologies and abundant experience, we can meet the demands of local plumbing contractors who wish to develop high-quality waterworks engineers and increase their technological capabilities.
For example, we can provide technological support to meet the realities faced by water suppliers, covering all aspects of the water supply process, such as acquiring knowledge and skills related to on-site safety management for water service installation work, practical operations for branch perforation, the installation and removal of meters, water treatment and maintenance for facilities and equipment, the laying and joining of pipes of varied sizes, practical piping operations, and leakage detection and repairs.